Patient resources and legal notices
This page provides access to important patient policies and legal notices related to care at UT Medicine.
These policies support patient rights, safety, accessibility and financial transparency in accordance with federal regulations.
Quick links to policies and notices
- Charity care and financial assistance policy
- Limited English Proficiency Policy
- Mobile Messaging SMS Terms of Service
- Notice concerning complaints
- Notice of patient privacy practices policy
- No video or audio recordings without consent policy
- Patient, family and visitor code of conduct policy
- Patient protections against surprise billing
- Patient right to receive a good faith estimate
- Policy on service animals
- Privacy Policy: UT Medicine Patient Portal Mobile Application
- Uninsured/self-pay policy
UT Medicine policies
Learn about your rights as a patient and the expectations for behavior in our facilities.
Explains how your medical information may be used and disclosed and how you can access your health records.
Describes expectations for respectful behavior for patients, family members and visitors within UT Medicine facilities.
Describes language interpretation services available to patients who prefer to communicate in languages other than English, including in-person and video interpretation, as well as American Sign Language.
Explains how UT Medicine accommodates service animals in accordance with the Americans with Disabilities Act.
Learn about operational policies that help keep patients and visitors safe and protect privacy in our facilities.
Patients and visitors may not record audio, video or photographs in clinical settings without first obtaining consent from the provider or staff members involved.
UT Medicine provides protections and financial transparency for patients receiving care.
Good Faith Estimates Policy
Explains how patients can receive a good faith estimate for expected services before care is provided.
Patient Protections Against Surprise Billing Policy
Describes your rights under federal law to protect against unexpected out-of-network charges for emergency or certain scheduled services.
Uninsured/Self-Pay Policy
Patients who do not have insurance or choose not to use insurance may be eligible for self-pay discounts.
Charity Care and Financial Assistance Policy
Explains how UT Medicine provides financial assistance and charity care to eligible Texas residents.
Notice Concerning Complaints
Explains how patients can file complaints or raise concerns about their care.
Need to contact us?
If you have questions, concerns or wish to provide feedback, please call 1-833-UT-CARES (1-833-882-2737) or complete our feedback form.