Limited English Proficiency Policy

ATTENTION: If you speak any language, assistance services, free of charge, are available to you. Call 1-833-882-2737.

UT Health Austin complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. UT Health Austin does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

UT Health Austin provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters.
  • Written information in other formats (large print, audio, accessible electronic formats, other formats). 

UT Health Austin provides free language services to people whose primary language is not English, such as:

  • Qualified interpreters.
  • Information written in other languages.

If you need these services, please contact the front desk at any clinic.

If you believe that UT Health Austin has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Office of Inclusion and Equity
100 West Dean Keeton, Suite 3.212 
Austin, Texas 78712 
512-471-1849, equity@utexas.edu.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Office of Inclusion and Equity is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at

U.S. Department of Health and Human Services
200 Independence Avenue, SW Room 509F 
HHH Building 
Washington, D.C. 20201 
1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.