Plan your visit
Thank you for choosing UT Medicine. Here, we focus on you as a whole person — making sure that you have the support you need throughout your care to get you back to the things in your life that matter most to you.
Main Location
Health Transformation Building
Call
833-882-2737
Frequently asked questions
You will receive an email or text message from our Access Center, which will include a link to your pre-appointment questionnaire. If you do not have electronic access, make sure to arrive at least 30 minutes early to your appointment to find parking, find your check-in floor, and to fill out your questionnaire before you are seen. The questionnaire will include questions about your health, your health history and your care goals. Some of these questions may be sensitive, but they help your care team determine the right care plan for you.
Completing the questionnaire at home allows your care team to create an individualized care plan, before your first visit, to help you reach your goals faster.
Please arrive at least 30 minutes before your appointment. If you have not completed your pre-appointment questionnaire (see "What happens before my appointment?" above), you will be asked to do so at check-in. You can complete the questionnaire privately or our trained concierge staff can help answer them with you.
Please bring the following to your appointment:
- Identification, such as driver's license or state-issued ID, Social Security card, passport, birth certificate, military ID card, or employment authorization
- Insurance card(s)
- Complete list of medications you are currently taking, including any over-the-counter medications, vitamins or supplements
- Complete list of other physicians you see, their contact information and why you see them
- Results from any other tests performed since your last visit, including those ordered by physicians outside UT Medicine
- Payment via MasterCard, Visa, American Express, Discover, cash or personal check
UT Medicine is located in the Health Transformation Building (HTB) at 1601 Trinity Street, Building A on the south side of The University of Texas at Austin campus. Self-pay parking for the HTB is available in the attached Health Center Garage (HCG).
Directions from Northbound I-35:
- Follow I-35 N to Exit 235A
- Proceed onto I-35 Frontage Road
- Turn left on 15th Street
- Turn right onto Trinity Street
- The entrance to the Health Center Garage will be immediately on your right
Directions from Southbound I-35:
- Follow I-35 S to Exit 235A
- Turn right on 15th Street
- Turn right onto Trinity Street
- The entrance to the Health Center Garage will be immediately on your right
Parking is available in the Health Center Garage (HCG) next door to the Health Transformation Building (HTB):
- Daily Parking Rates (Look for the HCG rates)
- Save time before exiting the garage. You can pay your parking fee by scanning the QR code on your parking ticket. Then simply scan your paid ticket at the scanner on your way out.
Metered street parking is also available in front of the Health Transformation Building:
UT Medicine is located near many Capital Metro bus stops. For bus schedules and a full list of routes, please visit the Capital Metro website.
A centralized, digital check-in area for patients is now located on the second floor of the Health Transformation Building. Kiosks are designed to make your check-in experience efficient and seamless. If you get stuck, don’t worry. One of our friendly ambassadors will be available to assist you.
If you already know where your appointment will take place, you may also check in at the kiosk on your clinic floor. Digital check-in will also be available through the new patient portal and app, saving you time ahead of your visit.
Family members and caregivers are welcome to join you during your appointment.
A full-service H-E-B Pharmacy is located on the first floor of the Health Transformation Building, which also houses the UT Medicine clinical practice. This full-service pharmacy is staffed with licensed pharmacy professionals and offers all the resources and quality service Texans have come to expect from the H-E-B brand.
In addition to supporting the prescription needs of UT Medicine patients, the pharmacy is open to the public for their pharmaceutical and vaccination needs.
Wheelchairs are available to assist patients traveling from the parking garage or lobby to their appointments. In the Health Transformation Building, they can be found at the following locations:
1st Floor: Behind the lobby front entrance information desk.
2nd Floor: Just inside the sliding glass doors.
UT Medicine provides medical video translation services for visits, free of charge. Please request your preferred language, including sign language, translation services when scheduling your appointment.
UT Medicine will reasonably accommodate patients and visitors with their service animals in compliance with federal and state law. View our Policy on Service Animals for more information.
Patients and non-UT Medicine individuals may not use their own electronic devices (a) to take photographs or (b) to record video or audio conversations, about the patient’s own treatment, procedure, service, or medical records without first verbally requesting and obtaining verbal consent from the treating provider(s) or UT Medicine staff member(s) who will be included in the photographs or the recording.
At any point, if they deem it necessary, the provider(s) or the UT Medicine staff member(s) may withdraw consent and request that the recording be deleted. Patients and non-UTHA individuals may not use their own electronic devices to take personal, non-clinical photographs, or to make video or audio recording in this setting.
View our No Audio/Video Recording Policy for more information.